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I.T. Services

Computer Rooms

Carlos III University has computer rooms in all campus where you can go if you have a computer issue.

Some classrooms have English-speaking staff to answer your questions.

Getafe Campus:

  • Throughout the course .- 9.1.12, 9.1.13, 10.0.29 and 10.0.31

Leganes Campus:

  • Throughout the course .- 1.2G01, 1.2G02 and 1.2G03

Provisional Password (activation password)

If you have been admitted at UC3M, you should have received an e-mail with your temporary 4-digit password with which you should have been able to activate your email account.

If you have lost this 4-digit password or need to consult this provisional code please click here and fill out the form with these fields:

  • 'Identity Document': type your passport number or identity card.
  • 'Date of birth': type your date of birth.

You will get:

  • Your email account
  • The first number is the 'User ID' (NIA)
  • The second number is the 'four-digit'

Final Password

When you activate your email account you must choose a password for your email which will be your Final Password with which you will be able to access all computer services offered by UC3M: Aula Global, email, eduroam ...)

This Final Password must have between 8 and 30 characters long with at least 1 symbol and number.

If you forget this password, you can recover it on

I.T. Problems

Please send an email to our IT service to in case you have one of the following IT problems:

  • You are not able to log in your UC3M mail account
  • You do not see your courses in Aula Global