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Estudiantes hablando
  • Dates: 21st, 23rd, 29th and 31st October; 4th, 6th and 11th November
  • Timetable: from 2:30pm to 5:30pm
  • Location: Getafe Campus
  • Duration: 20 classroom hours
  • Prices:
    • University Community: €26
    • External participants: €100
  • Number of places: 25
Date Classroom
Monday 21st October 2019 7.1.03
Wednesday 23rd October 2019 6.1.06 
Tuesday 29th October 2019 5.1.04
Thursday 31st October 2019 6.1.02 BIS
Monday 4th November 2019 7.1.03
Wednesday 6th November 2019 6.1.06 
Monday 11th November 2019 7.1.03
  • Objectives
    • Participant training in the acquisition of mediation and negotiation skills
    • To improve the resolution of conflicts in an impartial and neutral manner so that the parties reach an agreement
    • To promote the communication process to reach agreeable solutions
  • Program


    Theory and practical sessions.

    • Session 1: The Conflict

    Conflict analysis. Conflict dynamics. Conflict map. Approaches towards conflict

    • Session 2: Communication techniques

    Active listening. Assertiveness. Empathy. Verbal, non-verbal and paraverbal communication

    • Session 3: Conflict management tools

    Conflict resolution spectrum. Basic negotiation concepts. The seven elements of negotiation. The negotiation process

    • Session 4: Difficult situations in negotiation

    Nightmare techniques. Strategy analysis through viewing videos.

    • Session 5: Mediation

    Mediation concept and characteristics. Mediation principles. Mediation environments and processes. Interests and positions.

    • Session 6: Mediation micro-techniques

    Reframing. Normalisation. Future focus. Synopsis. Empowerment. Recognition of others.

    • Session 7: Practical: mediation role play and feedback.


    Assistance and writing of the work diary. Active participation.

  • Teaching

    Rocío Zafra Espinosa de los Monteros, Belén Hernández Moura and Emilia Pasolea

    • Mediators of the Universidad Carlos III de Madrid’s Intrajudicial Mediation Program.
    • Teaching and research staff from the Department of Criminal Law, Procedural Law and History of Law.
  • Credit recognition
    • Recognition of one optional credit